Tech News 1: Bots with feelings: Study explores deploying AI chatbots with emotions in customer service

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bob_turner
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Tech News 1: Bots with feelings: Study explores deploying AI chatbots with emotions in customer service

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As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.

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